Are you NDIS Approved
Yes, we are proudly registered as both an NDIS and iCare provider, ensuring we meet the high standards required to deliver quality care and support.
What insurances do you have?
YouCare clients and employees are fully covered by Workers’ Compensation, Public Liability, and Professional Indemnity insurance, providing peace of mind for all involved.
What training do your carers have?
Our carers are certified First Aid responders and undergo personalised, ongoing training to address the specific needs of each participant. This includes on-site training to ensure they are equipped to deliver the highest level of care.
How do I pay you?
We offer the convenience of weekly invoices, with flexible payment options including direct debit and credit card.
Do all your carers have a background check?
Yes, every caregiver at YouCare undergoes comprehensive background checks, including current Police Checks, to ensure safety and trustworthiness.
Are your workers able to work with children?
Yes, all carers working in environments with children have completed Working with Children Checks, ensuring their suitability for these roles.
What locations do you cover?
We currently provide services across Sydney, the Central Coast, and Newcastle.
What is the start-up process, and is there a fee?
Getting started with YouCare is simple. We offer a complimentary consultation with no sign-up fees or binding contracts, ensuring a stress-free beginning to your care journey.
What happens if someone cancels?
If a service is cancelled, our fully qualified YouCare team is always ready to step in, ensuring that care continues without interruption.
How is YouCare different from your competitors?
At YouCare, we differentiate ourselves by providing specialised on-site training to uphold the highest standards of care. Each participant is given a personalised care plan that optimises their funding usage. Furthermore, our roster management service ensures seamless continuity of care, guaranteeing the right support is consistently in place.